Sequifi

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Support Issue Trend Analysis

Jul 1 → Sep 30, 2026  ·  8 Bi-Weekly Periods

Executive Summary

Period-by-Period Traffic Light Report

Release Intelligence  ·  GitHub Analysis

Key Finding

Issue Volume per Period

Issues logged per fortnight — inflow trend

Merged PR Activity per Period

Total merged PRs (Backend + Frontend) — proxy for engineering change velocity

Per-fortnight volume

✅ Pace

📈 Concentration

🔧 Severity

Overview

Key Metrics at a Glance

Section 1 — Severity

Priority Analysis

Priority Breakdown per Period

Stacked by severity across bi-weekly periods

Critical + High Ticket Trend

Tracks highest-severity issues per period — key risk indicator

Section 2 — Engineering Throughput

Resolution Health

Resolution Rate per Period

% of tickets with Status = Done within each period

Open / Unresolved Tickets per Period

Count of non-Done tickets by status category

Section 3 — Direction of Travel

Trend Intelligence

Bug Volume per Period — Quarter Baseline

1 period of data

Actual bug count per bi-weekly period with trendline

Bug Count Period-over-Period Change

Bug % change vs previous period

Bug Severity Trend

% of bugs that are Critical or High priority each period

Top 5 Functional Areas — Individual Trends

Each functional area shown separately across all 6 periods

Section 4 — Critical Load Concentration

Cross-Dimension Heatmaps

Client × Priority Heatmap

Top 10 clients — which clients carry the most critical load

Functional Area × Priority Heatmap

Top 10 functional areas — which areas attract the highest-severity issues

Section 5 — Product Engineering Focus

Functional Area Analysis

Top Functional Areas — All-Time

Top 9 issue labels + Other as doughnut

Top 6 Functional Areas per Period

Stacked bar — which areas were most affected each period

Section 6 — Customer Impact

Client Intelligence

Top 10 Clients — All-Time Volume

Horizontal bar sorted by total issue count (excl. "All")

Top 5 Clients per Period

Stacked bar — which clients drove volume each period

Section 7 — Nature of Problems

Issue Type Analysis

Type Breakdown per Period

Stacked count by issue type across all periods

Issue Type Trend Lines

Count of each type per period — spot shifts in the mix

Bug vs Non-Bug Ratio per Period

100% stacked — share of bugs vs all other types each period

Overall Type Distribution

All-time breakdown across all filtered issues

Section 8 — Volume Context

Volume Trends

Total Tickets per Period

Bi-weekly issue volume

Cumulative Tickets Over Time

Running total — shows overall pace of issue reporting

Section 9 — Operational Detail

Operational Insights

Backend vs Frontend per Period

Repository split across periods

Unique Clients per Period

Breadth of impact — distinct clients raising issues

Priority × Type Heat Matrix

Issue count by priority (row) and type (col) — darker = higher